Out Of Site, Out Of My Mind

October 22, 2008 7:00 am

Over the past two weeks, my site has been intermittently down. It hasn’t been down long enough for me to freak out and smash my computer but still, an outage is an outage. The longest I’ve noticed it being down is for about forty minutes. Forty minutes is a long time in my book, forty seconds pisses me off. Contrary to popular belief, I do step away from the computer sometimes. Those kids I have expect me to play with them and take care of them like it’s my job or something and they don’t like it when I spend the daylight hours tending to my blog. Because of this, I have no way of knowing how often it’s actually been down.

Two people emailed me this week to let me know they couldn’t get to the site (thanks guys!). I appreciate them updating me and decided to contact my hosting site. I come from a technology background so I understand the network side of things and have also worked in the customer service side of the field. I didn’t want to sound like a demanding asshole so I tried to be diplomatic and sent a very polite request to the hosting company’s help desk. I told them that the site has been unavailable several times and that I have received complaints from readers that they were unable to access my site. I let them know that the server stats for the server my site is hosted on show that it’s overloaded. Could they please look into this for me? The response I got LESS THAN TEN MINUTES LATER was:

Hi Casey,
Sorry for any inconviences. Currently, your site is up and running and we will make sure to monitor this for you.
thanks

The poor grammar and spelling errors above were the handiwork of the jackass HELP DESK PROFESSIONAL who was assigned to my case. Well yeah, assholes, I knew the site was up. I wanted to know why it’s gone down several times and what could they do to prevent it from happening again. Since I’ve actually worked in a help desk before, I could see right through this asshole’s response. His “we will monitor the situation” meant “fuck you, you stupid user, I don’t intend to do shit but I’ll tell you I’m monitoring the situation so you feel better and leave me alone.” I crafted yet another email thanking them for their quick response (blowing me off) and told them that I was aware that the site was currently up but could they do some load balancing and move my site to a different server so the issue doesn’t reoccur? The guy was nice enough to wait about five minutes to let me know (in another grammatically incorrect email) that he would let his admins know about my problem but he was closing the ticket. “If you require further assistance simply respond to this and your ticket will be reopened.”

Thanks for nothing, asswads.  Jamie and I have setup a monitoring service to see how often this happens in the future but the hosting company’s lack of interest toward my problem has helped me decide that it’s time to move to another company. I’m currently looking for a company who gives a shit. Do you guys have any suggestions here? After reading this, my current company will probably crash my site indefinitely.

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Club HASAY Update: We’ve gotten several new contestants in the club, there are 20 people signed up so far! Make sure you stalk everyone on this list and keep them motivated since the reason behind this whole thing is supporting each other and nagging to the point of exhaustion. I’ve checked in with a few people today and everyone seems to be taking this seriously and exercising… I even power walked for 50 minutes today with Graham in the stroller. Fortunately, pushing the stroller prevented me from swinging my arms and looking like one of the members of the Village People. Now step away from the computer and hit the gym! And put down that Swiss Cake Roll.

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21 Comments

  1. DeeMarie
    on
    1

    It needs to stay up and running. I need my Casey-fix daily!!!!
    And by the way, I didn’t eat ANYTHING at Panera last night. Just used their wi-fi and people-watched! 🙂 Can’t believe we’re up to 20!!!

    DeeMaries last blog post..From My Vantage Point

  2. Sprite's Keeper
    on
    2

    Typepad pulled this on me once. Just once. They upgraded the platform, but forgot to mention that I needed to re-activate the spriteskeeper.com URL so people were checking in to see 3-4 days with no update, which is highly unusual for me since I update, what, DAILY? My MOM called to see if I was okay!
    I blasted them on the site, got my apology, got a post back which I had lost completely, and we’re friends again. For now…

    Sprite’s Keepers last blog post..Hair Apparent

  3. Cape Cod Gal
    on
    3

    I thought about the swiss cake roll, but settled for protein cereal instead. FYI…lots o’bran and coffee first thing in the morning is not a comfortable situation.

    Cape Cod Gals last blog post..These are a few of my favorite things….

  4. carrie
    on
    4

    It is amazing how much we now depend on technology when 5-10 years ago it was a luxury.
    It needs to stay up!!!

  5. HeatherPride
    on
    5

    I guess there are a lot of people who read blogs while they drink their coffee (read: me) because I can never post comments on any blogspot site before like 9 am. I don’t know if anyone else has this problem, but if I’m not commenting it’s probably because the comment thing is wonky and ate my comment! It bugs the crap out of me, too! Grrrr.

    HeatherPrides last blog post..You Always Trick the Ones You Love

  6. mrsbear
    on
    6

    I got nothing really. Everyone and their granny is on blogger, so that seems to work out alright. Good luck working it out. I hate contacting tech support for anything. They always suck. The last few times I’ve had to contact my DSL provider they walk me through a scripted question and answer procedure that is so not helpful.

    Staying away from the swiss cake rolls, though I could definitely use one or five.

    mrsbears last blog post..But Can He Run in Those?

  7. Elle Charlie
    on
    7

    Uch, what a pain! I hope it all works out!

    Elle Charlies last blog post..Ripe for the pickin’

  8. Cellobella
    on
    8

    Hi Casey,

    Thanks for the stalk!
    I went for another hour walk today – that’s two in three days and for the third day in a row took a salad in for lunch.

    Boy am I bored of salads!

    I also bought a fab new pair of shoes. 🙂

    Maybe I should try your power walking thang?

    Cellobellas last blog post..A group half as small as me

  9. steenky bee
    on
    9

    Maybe you’re just too popular. Maybe everyone’s just trying to get on your site. Could it be your awesomeness is taking it down? I’m taking the contest seriously, very seriously. I am seriously gonna kick your ass. But no one’s contacted me to see if I was serious or not. WTF? Also? Why would you NOT want to look like a village people person? You skan.

    steenky bees last blog post..This Post Was Supposed to be About How I Wanted to End Memes, But Then a Really Cool Chick Tagged Me So I Chickened Out.

  10. Laufa
    on
    10

    OK, my hubby is an instigator…he gave me a bite of chocolate cake (at least it was only one bite), then he ate the rest of the cake, saying,”You don’t need this anyway!” Roar!!!!
    I hurt by the way, sit-ups hurt the day after!!

    Laufas last blog post..MomDot & Pearl

  11. Heather
    on
    11

    My morning has been crazy! But, I wanted to let you know that I was a baaad girl last night. Mr. K. had a concert at dinner time so, yep, KFC for dinner. But, I took the skin off and only ate 1/2 a biscut. I’ll take an extra long walk today with diva, even though the high today is only 42!

    Heathers last blog post..The joy of music and snot

  12. Brenda-SeriouslyMama
    on
    12

    Sweet power walk this morning! I’m heading down to the beast in my living room as soon as my buzz kills fall asleep. Then I am expected to make cupcakes for preschool tomorrow. Oh the torture!

    Brenda-SeriouslyMamas last blog post..I’m gonna be too sexy…

  13. Miss Jack
    on
    13

    Typepad has been real good with me. I’ve been with them for 4 years now! I think their customer service department is helpful and friendly. Check them out if you want @ http://www.typepad.com

    Good luck!

    Miss Jacks last blog post..Photo Tag

  14. Krystal
    on
    14

    Yeah, your site has to stay up – if not who else besides Jen & Jen would I bug about the diet thing? You know I heart you right and I only bug you to keep you motivated to shut me up!! LOL

    I could so totally go for a power walk or run but alas, this belly is in the way and if I did, Hubby would be afraid I wouldn’t come home! LOL

    Krystals last blog post..A reminder from Captain Dumbass

  15. goodfather
    on
    15

    Don’t you hate every movie that uses the cliche of shooting/breaking/smashing the monitor as if it will destroy a computer? SHOOT THE HARD DRIVE!! Heh. Unless it’s an Imac. Then it works.

    goodfathers last blog post..Pulling the plug

  16. Petra
    on
    16

    Sometimes I think technology is more trouble than it is worth…and then a second later I realize that I HAVE to check my e-mail and I realize that that is completely WRONG!

  17. Katie
    on
    17

    Wha? I have a mouthful of ice cream, I couldn’t understand that last paragraph.

    Katies last blog post..I swear I didn’t do it

  18. Kat@MotherFonker
    on
    18

    Waaah! I’m behind! STill bad case of crazy sleeping I can’t exercise.

    But! I do walk to the mall. Let’s see.. did so monday, tues, wed… oh great, im not as behind as i thought!

    but my fruit in the morning thingy has not been followed yet.

  19. Christy
    on
    19

    You must be getting crazy traffic if your site is overloading!! I’m so computer illiterate, I don’t understand 1/2 of what you said! lol

    BTW–I AM still going to do this club hasay thing (catchy!) but I need an extra week b/c of my impromptu trip…sorry! 🙂

  20. Ali
    on
    20

    Good girl! Power walking with the baby… that’s going on my list of possibly workouts.

    Alis last blog post..Puppy love

  21. Ali
    on
    21

    Good girl! Power walking with the baby… that’s going on my list of possible workouts.

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