October 22, 2008 7:00 am
Over the past two weeks, my site has been intermittently down. It hasn’t been down long enough for me to freak out and smash my computer but still, an outage is an outage. The longest I’ve noticed it being down is for about forty minutes. Forty minutes is a long time in my book, forty seconds pisses me off. Contrary to popular belief, I do step away from the computer sometimes. Those kids I have expect me to play with them and take care of them like it’s my job or something and they don’t like it when I spend the daylight hours tending to my blog. Because of this, I have no way of knowing how often it’s actually been down.
Two people emailed me this week to let me know they couldn’t get to the site (thanks guys!). I appreciate them updating me and decided to contact my hosting site. I come from a technology background so I understand the network side of things and have also worked in the customer service side of the field. I didn’t want to sound like a demanding asshole so I tried to be diplomatic and sent a very polite request to the hosting company’s help desk. I told them that the site has been unavailable several times and that I have received complaints from readers that they were unable to access my site. I let them know that the server stats for the server my site is hosted on show that it’s overloaded. Could they please look into this for me? The response I got LESS THAN TEN MINUTES LATER was:Hi Casey, Sorry for any inconviences. Currently, your site is up and running and we will make sure to monitor this for you. thanks
The poor grammar and spelling errors above were the handiwork of the jackass HELP DESK PROFESSIONAL who was assigned to my case. Well yeah, assholes, I knew the site was up. I wanted to know why it’s gone down several times and what could they do to prevent it from happening again. Since I’ve actually worked in a help desk before, I could see right through this asshole’s response. His “we will monitor the situation” meant “fuck you, you stupid user, I don’t intend to do shit but I’ll tell you I’m monitoring the situation so you feel better and leave me alone.” I crafted yet another email thanking them for their quick response (blowing me off) and told them that I was aware that the site was currently up but could they do some load balancing and move my site to a different server so the issue doesn’t reoccur? The guy was nice enough to wait about five minutes to let me know (in another grammatically incorrect email) that he would let his admins know about my problem but he was closing the ticket. “If you require further assistance simply respond to this and your ticket will be reopened.”
Thanks for nothing, asswads. Jamie and I have setup a monitoring service to see how often this happens in the future but the hosting company’s lack of interest toward my problem has helped me decide that it’s time to move to another company. I’m currently looking for a company who gives a shit. Do you guys have any suggestions here? After reading this, my current company will probably crash my site indefinitely.
Club HASAY Update: We’ve gotten several new contestants in the club, there are 20 people signed up so far! Make sure you stalk everyone on this list and keep them motivated since the reason behind this whole thing is supporting each other and nagging to the point of exhaustion. I’ve checked in with a few people today and everyone seems to be taking this seriously and exercising… I even power walked for 50 minutes today with Graham in the stroller. Fortunately, pushing the stroller prevented me from swinging my arms and looking like one of the members of the Village People. Now step away from the computer and hit the gym! And put down that Swiss Cake Roll.